Privacy Policy

Information We Collect

At Tutor Hive, we collect information that helps us provide better financial education services. When you create an account or use our platform, we gather personal details like your name, email address, and contact information. We also collect educational background information to match you with appropriate tutoring resources.

We automatically collect certain technical information when you visit our website. This includes your IP address, browser type, device information, and how you interact with our platform. This data helps us improve our services and ensure our website functions properly across different devices and browsers.

How We Use Your Information

Your information serves several important purposes in delivering our educational services. We use personal details to create and maintain your account, process payments, and provide customer support when you need assistance. Your educational background helps us recommend relevant courses and match you with suitable tutors.

We analyze usage data to understand how students interact with our platform. This insight drives improvements to our course content, website functionality, and overall user experience. For example, if we notice students struggling with particular topics, we can develop additional resources or adjust our teaching approach.

Communication with our users is essential for providing quality service. We send important account notifications, course updates, and occasionally share educational content that might interest you. You can control these communications through your account settings, though some essential service messages cannot be disabled.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share certain data with trusted service providers who help us operate our platform. These include payment processors, email service providers, and analytics tools that help us understand how our website performs.

When you work with one of our tutors, we share relevant information about your learning goals and progress. This helps tutors provide personalized instruction that matches your needs. All tutors sign confidentiality agreements and are bound by professional standards regarding student privacy.

In rare circumstances, we might need to disclose information to comply with legal requirements. This could include responding to court orders, law enforcement requests, or protecting the rights and safety of our users and staff. We evaluate each request carefully and only share the minimum information necessary.

Data Security and Protection

Protecting your information is a top priority. We use industry-standard encryption to secure data transmission between your device and our servers. All sensitive information, including payment details, is encrypted both in transit and at rest using advanced cryptographic protocols.

Our technical team regularly updates security measures and monitors for potential threats. We conduct periodic security audits and vulnerability assessments to identify and address any weaknesses in our systems. Access to personal data is restricted to authorized personnel who need it to perform their job functions.

While we implement robust security measures, no system is completely immune to risks. We maintain incident response procedures to quickly address any potential data breaches. In the unlikely event of a security incident affecting your personal information, we will notify affected users promptly and take appropriate remedial action.

Your Rights and Choices

You have significant control over your personal information. You can access and update most of your data through your account dashboard at any time. This includes changing contact details, updating educational preferences, and modifying communication settings.

If you want to request a copy of all data we hold about you, simply contact our privacy team. We'll provide a comprehensive report within 30 days. You can also request corrections to inaccurate information or ask us to delete your account entirely, though some information may be retained for legal or business purposes.

For international students, additional rights may apply under your local privacy laws. We respect all applicable privacy regulations and will honor valid requests regardless of your location. Processing times may vary depending on the complexity of your request and applicable legal requirements.

Data Retention and International Transfers

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is retained while your subscription is active and for up to two years after account closure. Course progress and academic records may be kept longer to support transcript requests and academic verification.

As an Australian company serving international students, we may transfer data across borders to provide our services effectively. When we transfer information internationally, we ensure appropriate safeguards are in place, including contractual protections and compliance with applicable data protection frameworks.

We regularly review our data retention practices and securely delete information that's no longer needed. When deleting data, we use methods that make recovery impossible, ensuring your information cannot be reconstructed or accessed after deletion.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. Essential cookies are necessary for basic website functionality, including maintaining your login session and remembering your preferences as you navigate between pages.

Analytics cookies help us understand how visitors use our website, which pages are most popular, and where we can make improvements. We also use performance cookies to monitor site speed and identify technical issues that might affect your experience.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect certain website features. We provide cookie preference settings on our website where you can adjust non-essential cookie usage to match your comfort level.

Contact Information and Updates

Privacy laws and our business practices evolve over time, so we may update this policy periodically. When we make significant changes, we'll notify active users via email and post the updated policy on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

If you have questions about this privacy policy or want to exercise your privacy rights, our team is here to help. We aim to respond to all privacy inquiries within 5 business days and will work with you to address any concerns about how your information is handled.

For urgent privacy matters or if you believe there has been a data breach affecting your information, please contact us immediately using the phone number above. We take all privacy concerns seriously and will investigate promptly to protect your interests and comply with our legal obligations.